frequently asked questions
Still have questions? Before contacting us you might want to look through the questions and answers in this section. Please click on the questions in order to read the answers.
ARE MY FUNDS IN SAFETY BEING INVESTED INTO YOUR PROGRAM?
Yes, our company offers an exclusive deposit insuring system. Funds protection is provided by implementing the following features - exchange of fiat money to cryptocurrencies of nearly the same market value - cryptocurrency storage at cold wallets physically located on 7 continents; - manual verification of sizeable payments by our operators to ensure protection from unauthorized funds withdrawal by any intruders and malefactors.
HOW DO YOU PROTECT MY PERSONAL INFORMATION?
Your personal information including your e-mail, e-currency wallets (and phone number, spoken languages, country etc. - if you indicated them) is stored in an encrypted form on our proprietary servers. 1X10 Finance keeps banking secrecy and never discloses sensitive information related to our clients. The only data available publicly is investment statistics. Statistics information includes investor's username, deposit amount, payment method, time of deposit and country flag (if you opted to show country in your account settings). Besides, investor's actual name will not be ever connected to your username, unless you decide otherwise.
CAN I LOSE MONEY?
No, absolutely not. Our financial analysts do their best to protect all our users from any kind of loss. In order to eliminate the human factors we have developed an AI algorithm capable of self-education and making suggestions and forecasts regarding the least risky operations and preventing possible losses. This allows us to be always 10 steps ahead in any situation. Our approach for treating market fluctuations and currency exchange rate changes along with our experience allows us to make strong projections that prove to be true most of the time.
WHAT PAYMENT METHODS ARE ACCEPTED IN YOUR PROGRAM?
We accept the following payment methods: Bitcoin [BTC] Ethereum [ETH] Litecoin [LTC] Dogecoin [DOGE] Bitcoin Cash [BCH] Tron [TRX] TRX Tether [USDT] ETH Tether [USDT] Binance Tether [USDT] Binance Coin [BNB] Dash [DASH] Solana [SOL] Binance USD [BUSD] PerfectMoney [USD]
HOW LONG DOES IT TAKE TO PROCESS A DEPOSIT TRANSACTION?
Normally transactions are processed instantly, however, some payment methods (like BTC) require some time for transfer confirmation. In this case, it may take up to 24 hours. On an exceptional occasions, confirmation takes up to 72 hours. Transfers made using fiat electronic payment processors (Perfect Money) usually are confirmed instantly. If such an operation is not confirmed within 15 minutes, please contact support service.
WHAT IF I SENT AN AMOUNT LESS/MORE THAN I SELECTED WHILE MAKING A DEPOSIT?
Do not worry, your deposit still will be created provided you made a transfer over or equal to the minimum amount allowed for the deposit. The deposit size will be equal to the amount you sent. In case you sent funds less than the minimum deposit size, your transfer does not get lost, it will be credited to your account balance instead.
WHAT IS THE MINIMUM AMOUNT ALLOWED FOR WITHDRAWAL?
The minimum size of a withdrawal is: $10
HOW LONG DOES IT TAKE TO PROCESS A WITHDRAWAL TRANSACTION?
Normally transactions are processed instantly, however, some payment methods (like BTC) require some time for transfer confirmation. In this case, it may take up to 24 hours. If your waiting time surpasses this limit, please contact our support service
I'VE MADE A WITHDRAWAL REQUEST MORE THAN 24 HOURS AGO, BUT THE FUNDS STILL DIDN'T APPEAR IN MY ACCOUNT. WHAT SHOULD I DO?
Please contact us via Live Chat or support service via email.
DO YOU HAVE AN AFFILIATE PROGRAM?
Yes, currently we are offering from upto 40% referral commission with 3 levels (20%-30%-40%) for deposits made by your direct referrals. The exact size of the affiliate reward depends on the type of investment package selected by your referral.
CAN I REFER MYSELF IN YOUR PROGRAM?
No, but your friends and family members can register in our program using your affiliate link.
IN WHAT CASE CAN I RECEIVE A REFERRAL ACCRUAL?
An upline receives referral commission in the following situations: - his referral made a deposit from an external payment processor or from his account balance. Referral accruals are NOT made for mere balance refills made by your referral (since these funds can be instantly withdrawn).